Refund Policy — Pros Form

Last updated: September 21, 2026

We want you to be glad you bought from us. Because every Pros Form product is a digital file that is delivered instantly, our policy works a little differently from a store selling physical goods — here it is in plain English.

The short version

Digital downloads can’t be returned once they’ve been delivered, so all sales are final. But if something is genuinely wrong with what you received, we will make it right — a replacement file or a full refund — within 30 days of purchase.

The Wood Flooring Report System is different

It carries a full 30-day money-back guarantee. It’s a professional-grade purchase, and you shouldn’t have to commit to one sight unseen. If it isn’t right for the way you work, email us within 30 days of buying it and we’ll refund it in full — you don’t need to give us a reason.

Everything below applies to our other products.

When we’ll refund you

Email us within 30 days of your purchase and we’ll issue a full refund if:

The file is corrupted or won’t open, and we can’t get you a working copy.
You received the wrong product.
The product is materially different from what the product page described.
You were charged more than once for the same item — we’ll refund every duplicate charge.
You were charged but never received your download, and we can’t deliver it.

When we can’t

We’re not able to refund a purchase simply because:

You changed your mind, or bought it by accident, after downloading the file. (The Wood Flooring Report System is exempt — see the 30-day guarantee above.)
You bought the wrong form — though do write in, because we’ll usually swap it for the right one.
You expected a Word or Excel file — these are browser-based tools, and each product page says so.
You expected the template to do something it never claimed to do. Product pages describe exactly what’s included, so please read them before buying.
More than 30 days have gone by since your purchase.

Our tools are not professional advice. They are documentation aids built from real construction work, and they don’t replace a licensed inspector, an engineer, an attorney, or an accountant. Where a form references an industry standard such as NWFA guidelines, it is there to help you record your own findings — it does not certify them, and it does not make a report compliant on its own. Codes, standards, and laws change and differ by state. Have a qualified professional review anything you intend to rely on. A tool not fitting your particular situation isn’t grounds for a refund.

How to request a refund

Email alex@prosform.com and include:

The email address you used at checkout
The name of the product
Your order or receipt number, if you have it
A sentence or two on what went wrong

We read every message and aim to respond within one business day. Approved refunds go back to your original payment method, and typically show up within 5–10 business days depending on your bank.

Please talk to us first

If something’s wrong, give us a chance to fix it before filing a dispute with your bank or card issuer. A chargeback takes weeks to resolve and costs us a fee either way — whereas an email usually gets you a working file the same day. We’d much rather just sort it out.

Changes to this policy

We may update this policy from time to time. The version in effect on the day you bought something is the one that applies to your purchase. The date at the top of this page shows when it last changed.

Something not right?

Tell us what happened and we’ll take care of it.